What I Do

I build and modernize software for organizations that depend on existing systems, messy integrations, and durable operational behavior. Most of my work has lived where software supports real process, real users, and real consequences.

Own the whole problem

I work across requirements, architecture, implementation, deployment, and long-term support rather than stopping at code delivery.

Modernize without unnecessary disruption

I improve legacy systems in place when that is the responsible choice, respecting the business processes and operational constraints around them.

Integrate complicated systems

My background spans applications, databases, APIs, ETL, SCADA, metering, GIS, and internal platforms that were never designed to work together.

Build for real operators

The software has to work for dispatchers, field crews, analysts, business users, and support staff, not just for the development team.

Favor durable engineering

I choose tools and designs that serve reliability, maintainability, security, and operational needs instead of chasing fashion.

Experience

My professional background centers on utility and financial systems where continuity, auditability, and operational correctness are part of the job.

2018 — Present

Sho-Me Power Electric Cooperative

Senior Software Engineer

Build internal operational software for a high-voltage electric cooperative where software reliability directly affects worker safety and day-to-day field coordination. Own requirements, architecture, implementation, deployment, and long-term support in a small team working across engineering, IT, and field operations.

  • Architected and delivered the Clearance Order application used by 8 dispatchers and 17 field crews.
  • Built .NET, Blazor, and SQL Server applications spanning safety, education, GIS, weather tracking, and community outreach.
  • Designed integrations and synchronization tooling for SCADA, metering, lightning and weather feeds, Solomon, and EHS systems.
2005 — 2018

Jack Henry & Associates

Programmer Analyst Coordinator

Owned delivery and technical direction for customer-specific enhancements across a heavily customized core banking platform used by hundreds of financial institutions. Worked in a high-audit regulatory environment where business continuity and correctness mattered more than novelty.

  • Led a team of four across development, QA, and business analysis.
  • Built internal tooling to manage client-specific logic across releases and reduce upgrade risk.
  • Supported maintainable data modeling and delivery patterns in systems subject to frequent regulatory change.
2003 — 2005

Top Shelf Systems

Software Developer

Supported development and maintenance of retail point-of-sale software for hardware and lumber supply clients, including data conversion, onboarding, and internal support utilities.

Independent Engineering

Redoubt Systems is independent engineering work outside my employment. It reflects how I approach architecture, automation, security, and operational ownership when building a system from the ground up.

2025 — Present

Redoubt Systems

Founder / Platform Architect

Designed and built a multi-tenant SaaS platform end-to-end, including control-plane software, infrastructure automation, server provisioning, tenant lifecycle management, and security hardening.

  • Built a Python and Flask control plane to orchestrate tenant provisioning and lifecycle events.
  • Automated isolated Docker-based deployments with Ansible, Nginx, PostgreSQL, WireGuard, and supporting services.
  • Demonstrates full-stack ownership across application, database, infrastructure, and operations.

Case Studies

Selected examples of the kind of systems ownership and modernization work I enjoy most.

Case Study 1

Clearance Order System

Replaced a paper-based clearance workflow for bulk electric system operations with an auditable .NET application built around real dispatcher and field crew needs.

Problem

High-voltage work coordination depended on paper processes that made status, history, and oversight harder to manage.

Approach

Model the operational workflow directly and modernize the process without forcing operators to work around the software.

Architecture

Database-backed .NET workflow with auditable state, role-aware interactions, and reporting support.

Implementation

Worked closely with dispatch and field operations to shape the application around real clearance practices and constraints.

Result

A live system used by 8 dispatchers and 17 field crews that improved visibility, consistency, and auditability.

Case Study 2

Utility Data Integration

Connected SCADA, metering, weather, GIS, and internal business systems so operations staff could work with more complete and timely information.

Problem

Operational data lived in disconnected systems with different interfaces, update cycles, and ownership boundaries.

Approach

Build targeted synchronization, ETL, and dashboarding instead of forcing a disruptive platform rewrite.

Architecture

Internal integrations spanning SCADA telemetry, metering, lightning and weather feeds, GIS, Solomon, and EHS platforms.

Implementation

Delivered real-time dashboards, synchronization tooling, and mapping support for field operations and incident response.

Result

Reduced manual data entry and versioning errors while improving situational awareness for outages and daily operations.

Case Study 3

Financial Systems Modernization

Delivered long-term technical ownership inside a regulated core banking environment where every change had downstream compliance and upgrade implications.

Problem

Financial institutions needed client-specific enhancements without destabilizing a mature platform used at significant scale.

Approach

Pair delivery ownership with maintainable change management, release discipline, and internal tooling that reduced support risk.

Architecture

Customized enterprise software with institution-specific logic, internal tracking tools, and data structures shaped by regulatory requirements.

Implementation

Led a team of four across development, QA, and business analysis while managing ongoing customizations and upgrades.

Result

Supported hundreds of financial institutions while improving supportability and preserving business continuity through change.

Case Study 4

Redoubt Systems

Independent engineering project demonstrating multi-tenant architecture, infrastructure automation, security hardening, and end-to-end operational ownership.

Problem

Build a privacy-oriented communications platform without relying on manual provisioning or loosely isolated tenants.

Approach

Design the platform around repeatable automation, tenant isolation, and lifecycle control from the start.

Architecture

Python and Flask control plane, Docker-isolated services, PostgreSQL, Nginx, Ansible automation, and privacy-oriented networking options.

Implementation

Automated provisioning from billing event through server configuration, deployment, hardening, and tenant activation.

Result

An early-access platform with live tenants that demonstrates architectural range beyond line-of-business applications.

Technical Skills

Core

  • C#
  • .NET
  • SQL Server
  • PostgreSQL
  • Blazor
  • REST APIs

Systems & Integration

  • ETL
  • SOAP
  • SCADA
  • Metering
  • GIS
  • Data Synchronization

Infrastructure

  • Docker
  • Ansible
  • Nginx
  • Linux
  • Azure
  • WireGuard

Supporting

  • Python
  • JavaScript
  • TypeScript
  • HTML
  • SCSS
  • jQuery

Legacy / Specialized

  • Synergex
  • VB6
  • VBA
  • Microsoft Access
  • QGIS
  • TFS

What I’m Looking For

I’m interested in staff-level and senior engineering roles where I can own complex systems, modernize existing platforms, and work across application, data, and infrastructure boundaries. I do my best work in environments where reliability, auditability, and operational correctness matter more than chasing the newest technology.

Contact: jeff@jpalmgren.pro